Terms and Conditions

We reserve the right to change or modify the products without notification to our customers.

The Terms and Conditions set out below govern all sales to any Customer of products by Big Wilf’s Bell Muffles, a trading name of Avon Ropes Ltd, a company registered in England under number 11552159. These shall override any additional or conflicting conditions the Customer may attempt to impose. Big Wilf’s Bell Muffles is used to describe the trading name of Avon Ropes Ltd throughout the Terms and Conditions.

Further, no variation of these terms and conditions shall be valid unless agreed in writing by a Director of Big Wilf’s Bell Muffles. Other Big Wilf’s Bell Muffles employees have no authority to agree any additional or conflicting terms.

By placing an order with Big Wilf’s Bell Muffles, the Customer is deemed to have knowledge of these Terms and Conditions and agrees to be bound by them. A tick box is provided to agree to these when an order is placed on our form.

We provide all customers a 14-day cooling off period on orders from the date of the order being raised where we can accept cancellation of an order.


VAT is chargeable on all of our goods.

Big Wilf’s Bell Muffles reserves the right to alter prices without prior notice to the Customer, please check the price when ordering.


Payment is due in full by the 30th day after the date of the invoice. There will be a 5% charge for late payments.

For accounts which are overdue, Big Wilf’s Bell Muffles reserves the right to:

For cheques returned unpaid by Big Wilf’s Bell Muffles bank, a reasonable charge of £20 will be applied to the Customer to cover the time spent dealing with the situation, whatever the reason for the returned cheque. A revised invoice will be issued for payment.

Cancellation Policy

Cancellation of any bespoke orders, once manufacture has commenced, requires a 50% of invoice value charge.

As bell muffles and other leather goods are made bespoke, the 14-day cancellation period from receipt of goods does not apply to these purchases. Cancellation after delivery incurs a charge of 70% of the invoice value for us to arrange for return carriage/collection of the goods and their disposal.

Manufacturing Lead Times

Lead times are dependent on our workload we have on at the given time. We plan our work out ahead and give estimated delivery dates for our products. We reserve the right to advise the customer of a slight delay to the manufacturing period for your muffles. In all cases we aim to better our promised delivery date, but for unforeseen circumstances this may not always be possible. Should the products we make be required for a specific date this should be included and detailed in the original order and Big Wilf’s Bell Muffles will confirm we can deliver by this date. We shall accept no loss, liability or penalties for the products not being received by your requested date.


Title, legal or beneficial, to any goods supplied by Big Wilf’s Bell Muffles does not pass to the Customer, until payment has been made in full.

Big Wilf’s Bell Muffles reserves the right to alter product specifications or to discontinue any item without prior notice to the Customer.


These terms and conditions shall be governed by and construed in accordance with English law.